What is a 3PL?
3PL is an industry abbreviation for Third Party Logistics and is broadly the designation given to a company or organization that provides logistics services to other companies or organizations. Wagner is a 3PL because it provides distribution center services, transportation management, packaging services, fulfillment, and other supply chain solutions.

What are Distribution Center Services?
Wagner's provides logistics services in three areas: Distribution Center, Packaging, and Transportation. Wagner Distribution Center Services provide for the efficient operation of distribution centers through proper management, human resource planning, cost effective real estate and facility planning, and technology implementation. Either Wagner or the customer may own or lease the space and Wagner provides for the efficient running of the operations.

What are Packaging Services?
Wagner Packaging Services are a broad range of capabilities which include Point of Sales (POS) display assembly and fulfillment, light manufacturing, shrink-wrapping, and additional packaging processes.

What are Transportation Services?
Wagner employs an asset-light approach to transportation management by applying the most effective approach to our customers' transportation opportunities. Wagner maintains a valuable network of preferred carriers which we expertly match to the changing needs of our customers. Without the cost of maintaining a static fleet of equipment, Wagner focuses on providing solutions which meet our customer's needs rather than being consumed with the utilization of company equipment. Wagner does run its own trucks and contract owner operators where appropriate but our main approach is non-asset.

What are Integrated Services?
Companies are relying on their logistics providers to offer them single source solutions for improving the accuracy, efficiency and speed of their supply chains. When a customer needs more than one of our core services, Wagner integrates them into a customer-focused organizational structure that connects all of the Wagner operating units with the customer team.

What is pick and pack?
Pick and pack is an example of Wagner's Distribution Center Services. "Pick and pack" is often also called fulfillment and it is the picking of orders for customers by breaking the product down from case quantities to inner case quantities. Once the order has been picked, it is re-packed into master cartons, sealed, labeled, and shipped from the Wagner facility.

What is fulfillment?
Fulfillment is the broad term used to describe order fulfillment for business-to-business (B2B) or business-to-consumer (B2C) applications

What is Wagner's transportation management system (TMS)?
Wagner uses Freight Logix to manage its transportation processes, handling more than 2000 shipments monthly from both Wagner and its customer's distribution centers.

Does Wagner run its own trucks?
Although Wagner employs an asset-light approach, Wagner operates company owned and owner operator equipment in specific customer applications.

What is the difference between an asset-based and non-asset based 3PL?
Asset-based 3PL's own the facilities, trucks, trailers, etc which they use to deliver their solutions to the client. Non-asset based 3PL's generally broker their solutions to asset-based providers.

What is the Account Manager responsible for?
This individual has the ultimate accountability for the overall relationship and its success. Their responsibilities include quality assurance, customer satisfaction and the establishment of the relationship management team participants. Their goal is to deliver on the business plan that was designed for and approved by you.

What does the Project Manager do?
Responsible for overall project planning, the Project Manager sits down with you to establish the objectives and project scope and then tracks progress against that plan. Being skilled in problem solving and setting priorities, they will be your prime contact for any problem or issue resolution. Along with the Account Manager, this person will conduct periodic reviews based upon an agreed upon schedule.

What is the Operations Manager responsible for?
This individual is closely tied to the project and business planning as it relates to operational results. Being responsible for the implementation of the project, they are tasked with measuring progress against specific milestones as well as finding ways to maintain continuous process improvement.

What does the Development Manager do?
This individual must understand the customers' long term business objectives and be able to integrate the client's specific logistics solutions into the big picture. The Development Manager strategizes initiatives for the overall account plan which helps the customer achieve their long range goals. Key to their success is an understanding of the impact of external issues on the business plan.